As at 08-2022

In cases where DENTAURUM makes a product to individual customer specifications (drawing or sample) or using parts supplied by the customer (CUSTOM-MADE DEVICE), DENTAURUM is not responsible for such a CUSTOM-MADE DEVICE being fit for the purpose intended by the customer. The same applies to a service delivered in accordance with specific customer specifications.

CUSTOM-MADE DEVICES are excluded from exchange and return.

The customer shall be responsible for ensuring that no existing third-party property rights are infringed by CUSTOM-MADE DEVICES produced to his/her specifications. In the event of infringement, the customer must indemnify DENTAURUM against any third-party claims and reimburse the resulting damage as well as all associated expenses of DENTAURUM, including judicial and extrajudicial costs.

DENTAURUM shall store the equipment and molds necessary to produce the CUSTOM-MADE DEVICES for future orders. This storage obligation will expire if the customer does not place a further order for identical CUSTOM-MADE DEVICES within 2 years after the last delivery. The storage obligation will expire immediately in the event of late payment for the delivered goods.